NFTwidge

Help

NFTwidge support

Help with public wallet discovery, artwork, widgets, and Dynamic Island display sessions.

Email support

Send a description of the issue to gm@nftwidge.com .

Privacy request

For a privacy-specific question, email gm@nftwidge.com.

NFTs do not appear

  1. Confirm the public address is a valid Ethereum or Solana address. NFTwidge detects the matching chain automatically.
  2. Confirm the NFT has public metadata with a reachable image. Assets with missing, unsupported, or unavailable images may not appear.
  3. Try the address again after a short wait. Blockchain data providers and image hosts can be temporarily unavailable.

Never send a seed phrase, private key, or wallet signature to anyone claiming to provide NFTwidge support. We will never ask for them.

A widget is blank or out of date

  1. Open NFTwidge and frame the NFT again.
  2. Make sure the NFT image finishes loading in the app before returning to the Home Screen.
  3. If needed, remove the widget and add the NFTwidge widget again from the iOS widget gallery.
  4. Restart the iPhone if iOS continues to show an old widget snapshot.

Widget refresh timing is managed by iOS. NFTwidge requests updates when the framed artwork changes, but the system decides exactly when a widget redraws.

Dynamic Island display session

NFTwidge uses a Live Activity for the Dynamic Island and Lock Screen. Selecting artwork frames it for widgets and starts or replaces one time-limited Live Activity on supported devices. A session remains active for no more than eight hours.

  • Use a device and iOS version that support Live Activities.
  • Confirm Live Activities are allowed for NFTwidge in iOS Settings.
  • Select an NFT in the app to frame it and begin the display session.
  • If the session does not appear, end any old NFTwidge session and start a new one.

Remove local data

Clear local cache removes saved addresses and aliases, local gallery and profile files, hidden-item preferences, artwork and HTTP caches, widget snapshots, and active NFTwidge Live Activity state on this device. Uninstalling the app also removes its local app data according to iOS behavior.

NFTwidge cannot remove public records from Ethereum, Solana, or another independent blockchain.

Report an issue or artwork

Include the NFTwidge app version, iPhone model, iOS version, public address type (Ethereum or Solana), and what happened. A screenshot is useful when it does not expose information you prefer to keep private.

To report objectionable artwork or metadata, include its public chain, collection or contract identifier, and token identifier. We review reports and can suppress content from NFTwidge discovery when appropriate.

You may include the public wallet address involved in discovery. Do not include a seed phrase, private key, authentication code, or wallet signature.

Email gm@nftwidge.com .

Read the Privacy Policy and Terms of Use. NFTwidge is operated by ZXBT LLC.